Shipping & Delivery
Here is key information regarding how we process, ship, and deliver your order.
We offer free delivery on all orders. Please see our delivery timeline below.
Your Delivery Timeline
| Stage | Time |
|---|---|
| Order Cut-Off Time | Orders placed after 15:00 GMT begin processing on the next business day. |
| Processing Time | 1–3 business days (Monday–Friday) |
| Transit Time | 4–6 business days (Monday–Friday) |
| Estimated Total Delivery Time | 5–9 business days from the order date |
Tracking & Order Confirmation
After placing your order, you will receive two emails:
-
Order Confirmation – Sent immediately after your purchase is completed.
-
Shipping Confirmation – Sent once your order has been dispatched and includes your tracking number and tracking link so you can monitor your shipment.
Delivery Delays
While we strive to deliver every order within 5–9 business days, occasional delays may occur due to:
- High order volumes
- Public holidays
- Severe weather conditions
- Customs processing (where applicable)
- Other circumstances beyond our control
If your package is delayed, please allow an additional 3 business days before contacting us.
If your order still has not arrived, please contact our customer support team at: info@lunapa.com
We will investigate the shipment and assist you as quickly as possible.
Order Cancellations
To cancel an order, please email info@lunapa.com as soon as possible.
We will do our best to accommodate your request. However, once your order has entered processing or has been shipped, cancellation is no longer possible.
Issues With Your Order
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@lunapa.com and include:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging
After reviewing your claim, you may choose either:
- A free replacement, or
- A full refund, where applicable.