Return & Refund Policy

At Lunapa, we aim for clarity and transparency. If a product doesn't meet your expectations, please follow this straightforward procedure.

Policy	Details
Returns Period	Within 30 days from the date of delivery.
Cost	Return shipping is the customer's responsibility.
Fees	No restocking fees will be charged.
Refunds	Processed within 7 days after the returned package has been received and confirmed.
Note	This policy is subject to our Terms of Service.

To arrange an exchange, please contact our customer support team.

Email info@lunapa.com with your order number and the desired replacement product.
Items must be unused, unwashed, in their original packaging, and include all tags and accessories.
Our team will guide you through the exchange process and help you select a suitable replacement item.

To cancel an order, email us at info@lunapa.com as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, cancellation is no longer possible.

Once your returned item has been received and inspected:

Your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 7 days, although your bank or payment provider may require additional processing time.
No restocking fees will be deducted from your refund.

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@lunapa.com and include:

After verification, you may choose either:

To ensure your return is accepted:

Items must be unused, unwashed, in their original packaging, and include all tags and accessories.
Returns submitted more than 30 days after delivery cannot be accepted.

Email info@lunapa.com with your order number and the reason for your return request.

Returns sent without prior approval or contact with our support team will not be accepted.

Once your request has been approved, we will provide the appropriate return address and detailed shipping instructions.

Please package your item carefully to prevent damage during transit. We recommend using the original packaging whenever possible.